/* ==========================================================================
   KLIO.IM - CENTRO DE SOPORTE TÉCNICO, TICKETS Y BASE DE CONOCIMIENTO
   Consistencia visual estricta conforme a AGENTS.md
   ========================================================================== */

.support-workspace {
  display: flex;
  flex-direction: column;
  gap: 10px;
  width: 100%;
  flex: 1 1 0;
  min-height: 0;
  height: 100%;
  overflow: hidden;
}

/* Tarjetas de Resumen y SLA */
.support-stats-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
  flex-shrink: 0;
}

.support-stat-card {
  background: #ffffff;
  border: 1px solid var(--line);
  border-radius: var(--radius-lg, 12px);
  padding: 10px 14px;
  display: flex;
  align-items: center;
  gap: 12px;
  box-shadow: var(--shadow-sm);
  cursor: pointer;
  transition: transform .15s ease, border-color .15s ease, box-shadow .15s ease;
}

.support-stat-card:hover {
  transform: translateY(-1px);
  border-color: color-mix(in srgb, var(--primary) 35%, var(--line));
  box-shadow: var(--shadow);
}

.support-stat-icon {
  width: 36px;
  height: 36px;
  border-radius: 10px;
  background: var(--tint);
  color: var(--primary);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.support-stat-icon.is-open {
  background: #fffbeb;
  color: #d97706;
}

.support-stat-icon.is-answered {
  background: #eff6ff;
  color: #2563eb;
}

.support-stat-icon.is-resolved {
  background: #ecfdf5;
  color: #059669;
}

.support-stat-meta {
  display: flex;
  flex-direction: column;
  min-width: 0;
}

.support-stat-val {
  font-size: 19px;
  font-weight: 800;
  color: var(--ink);
  line-height: 1.05;
}

.support-stat-lbl {
  font-size: 10.5px;
  font-weight: 600;
  color: var(--muted);
  margin-top: 2px;
  text-transform: uppercase;
  letter-spacing: 0.4px;
}

/* Barra de Navegación de Soporte */
.support-toolbar {
  background: #ffffff;
  border: 1px solid var(--line);
  border-radius: var(--radius-lg, 12px);
  padding: 8px 14px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  flex-wrap: wrap;
  flex-shrink: 0;
}

.support-subtabs {
  display: flex;
  align-items: center;
  gap: 6px;
  flex-wrap: wrap;
}

.support-subtab-btn {
  border: 1px solid var(--line);
  background: #ffffff;
  color: var(--muted);
  border-radius: 999px;
  padding: 6px 13px;
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 7px;
  transition: all .14s ease;
}

.support-subtab-btn:hover {
  background: var(--tint-subtle);
  color: var(--ink);
}

.support-subtab-btn.active {
  background: var(--tint);
  border-color: color-mix(in srgb, var(--primary) 35%, var(--line));
  color: var(--primary);
  font-weight: 700;
}

.support-sla-badge {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 5px 11px;
  border-radius: 999px;
  background: #ecfdf5;
  color: #047857;
  border: 1px solid #a7f3d0;
  font-size: 11px;
  font-weight: 700;
}

/* Bandeja Dividida de Tickets (Lista Izquierda + Hilo Derecha - Elástica) */
.support-split-shell {
  display: grid;
  grid-template-columns: 340px minmax(0, 1fr);
  gap: 12px;
  align-items: stretch;
  flex: 1 1 0;
  min-height: 0;
  height: 100%;
  overflow: hidden;
}

.support-list-card,
.support-thread-card {
  background: #ffffff;
  border: 1px solid var(--line);
  border-radius: var(--radius-lg, 12px);
  box-shadow: var(--shadow-sm);
  overflow: hidden;
  display: flex;
  flex-direction: column;
  height: 100%;
  min-height: 0;
}

.support-list-header {
  padding: 10px 14px;
  border-bottom: 1px solid var(--line);
  background: linear-gradient(180deg, #ffffff 0%, var(--tint-subtle) 100%);
  display: flex;
  flex-direction: column;
  gap: 8px;
  flex-shrink: 0;
}

.support-list-header input[type="search"] {
  height: 34px;
  font-size: 12px;
}

.support-filter-chips {
  display: flex;
  align-items: center;
  gap: 5px;
  flex-wrap: wrap;
}

.support-chip-btn {
  border: 1px solid var(--line);
  background: #ffffff;
  color: var(--muted);
  font-size: 11px;
  font-weight: 600;
  padding: 3px 9px;
  border-radius: 999px;
  cursor: pointer;
}

.support-chip-btn.active {
  background: var(--primary);
  border-color: var(--primary);
  color: #ffffff;
}

.support-ticket-items {
  display: flex;
  flex-direction: column;
  flex: 1 1 0;
  min-height: 0;
  max-height: none;
  overflow-y: auto;
  overscroll-behavior: contain;
}

.support-ticket-item {
  padding: 13px 16px;
  border-bottom: 1px solid var(--line);
  cursor: pointer;
  transition: background .14s ease;
  display: flex;
  flex-direction: column;
  gap: 5px;
  position: relative;
}

.support-ticket-item:last-child {
  border-bottom: 0;
}

.support-ticket-item:hover {
  background: var(--tint-subtle);
}

.support-ticket-item.is-selected {
  background: color-mix(in srgb, var(--tint) 55%, #ffffff);
  border-left: 4px solid var(--primary);
}

.support-ticket-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}

.support-ticket-folio {
  font-size: 11px;
  font-weight: 800;
  color: var(--primary);
  font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, monospace;
}

.support-status-badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 2px 8px;
  border-radius: 999px;
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
}

.support-status-badge.st-answered {
  background: #eff6ff;
  color: #1d4ed8;
  border: 1px solid #bfdbfe;
}

.support-status-badge.st-open {
  background: #fffbeb;
  color: #b45309;
  border: 1px solid #fde68a;
}

.support-status-badge.st-resolved {
  background: #ecfdf5;
  color: #047857;
  border: 1px solid #a7f3d0;
}

.support-ticket-subject {
  font-size: 13px;
  font-weight: 700;
  color: var(--ink);
  line-height: 1.35;
}

.support-ticket-snippet {
  font-size: 11.5px;
  color: var(--muted);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.support-ticket-foot {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  font-size: 10.5px;
  color: var(--muted);
  margin-top: 2px;
}

/* Hilo de Conversación del Ticket */
.support-thread-head {
  padding: 10px 16px;
  border-bottom: 1px solid var(--line);
  background: linear-gradient(180deg, #ffffff 0%, var(--tint-subtle) 100%);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  flex-wrap: wrap;
  flex-shrink: 0;
}

.support-thread-title {
  margin: 2px 0;
  font-size: 15px;
  font-weight: 800;
  color: var(--ink);
}

.support-thread-tags {
  display: flex;
  align-items: center;
  gap: 6px;
  flex-wrap: wrap;
}

.support-meta-tag {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 2px 7px;
  border-radius: 6px;
  font-size: 10.5px;
  font-weight: 600;
  background: var(--bg);
  color: var(--muted);
  border: 1px solid var(--line);
}

.support-messages-stream {
  padding: 14px 16px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  flex: 1 1 0;
  min-height: 0;
  max-height: none;
  overflow-y: auto;
  overscroll-behavior: contain;
  background: var(--bg, #f6f9f9);
}

.support-msg-bubble {
  max-width: 86%;
  padding: 11px 14px;
  border-radius: 12px;
  border: 1px solid var(--line);
  background: #ffffff;
  box-shadow: var(--shadow-sm);
  display: flex;
  flex-direction: column;
  gap: 5px;
}

.support-msg-bubble.from-user {
  align-self: flex-end;
  background: #ffffff;
  border-color: color-mix(in srgb, var(--primary) 28%, var(--line));
}

.support-msg-bubble.from-support {
  align-self: flex-start;
  background: linear-gradient(180deg, var(--tint-subtle, #f2f8f7) 0%, #ffffff 100%);
  border-left: 4px solid var(--primary);
}

.support-msg-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  font-size: 11.5px;
}

.support-msg-author {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-weight: 700;
  color: var(--ink);
}

.support-verified-pill {
  display: inline-flex;
  align-items: center;
  gap: 3px;
  padding: 1.5px 7px;
  border-radius: 999px;
  font-size: 10px;
  font-weight: 700;
  background: var(--primary);
  color: #ffffff;
}

.support-msg-time {
  font-size: 10.5px;
  color: var(--muted);
}

.support-msg-body {
  font-size: 12.5px;
  color: var(--ink);
  line-height: 1.5;
  white-space: pre-wrap;
  word-break: break-word;
}

/* Caja de Respuesta en el Ticket */
.support-reply-box {
  padding: 10px 16px 12px;
  border-top: 1px solid var(--line);
  background: #ffffff;
  display: flex;
  flex-direction: column;
  gap: 8px;
  flex-shrink: 0;
}

.support-quick-replies {
  display: flex;
  align-items: center;
  gap: 5px;
  flex-wrap: wrap;
}

.support-quick-pill {
  border: 1px solid var(--line);
  background: var(--bg);
  color: var(--muted);
  font-size: 10.5px;
  font-weight: 600;
  padding: 3px 9px;
  border-radius: 999px;
  cursor: pointer;
}

.support-quick-pill:hover {
  background: var(--tint);
  color: var(--primary);
  border-color: color-mix(in srgb, var(--primary) 30%, var(--line));
}

.support-reply-row {
  display: flex;
  align-items: flex-end;
  gap: 8px;
}

.support-reply-row textarea {
  flex: 1;
  min-height: 44px;
  height: 44px;
  max-height: 110px;
  resize: vertical;
  font-size: 12.5px;
  padding: 8px 10px;
}

/* Base de Conocimiento (FAQ) y Diagnóstico - Contenedor Elástico */
.support-elastic-pane {
  flex: 1 1 0;
  min-height: 0;
  overflow-y: auto;
  overscroll-behavior: contain;
  padding-right: 4px;
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.support-faq-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 12px;
}

.support-faq-card {
  background: #ffffff;
  border: 1px solid var(--line);
  border-radius: 12px;
  padding: 14px 16px;
  display: flex;
  flex-direction: column;
  gap: 6px;
  box-shadow: var(--shadow-sm);
}

.support-faq-card h3 {
  margin: 0;
  font-size: 13.5px;
  font-weight: 700;
  color: var(--ink);
  display: flex;
  align-items: center;
  gap: 8px;
}

.support-faq-card p {
  margin: 0;
  font-size: 12px;
  color: var(--muted);
  line-height: 1.5;
}

@media (max-width: 980px) {
  .support-stats-grid {
    grid-template-columns: repeat(2, 1fr);
  }
  .support-split-shell,
  .support-faq-grid {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 760px) {
  .support-workspace,
  .support-split-shell,
  .support-list-card,
  .support-thread-card,
  .support-ticket-items,
  .support-messages-stream,
  .support-elastic-pane {
    overflow: visible;
    height: auto;
  }
}


@media (max-width: 980px) {
  .support-split-shell,
  .support-list-card,
  .support-thread-card {
    height: auto !important;
    max-height: none !important;
    overflow: visible !important;
  }
}

@media (max-width: 520px) {
  .support-stats-grid {
    grid-template-columns: 1fr !important;
  }
}